SupportCortex is an intelligent customer care agent that automates support across retail, finance, healthcare, telecom and more. It uses advanced AI to handle inquiries instantly and personally, providing fast, accurate service around the clock. This 24/7 support agent adapts its tone and workflow to each customer’s needs, boosting satisfaction and cutting support costs.
SupportCortex is designed to adapt to any industry, adjusting its communication style to meet each customer’s unique needs. It seamlessly integrates with your existing systems to securely retrieve customer profiles and automate routine tasks. Leveraging advanced AI, SupportCortex not only understands every inquiry through intent detection but also takes necessary actions—reducing call and wait times while increasing the capacity of customer care representatives by 60-70%. This results in faster, more accurate, and personalized support, boosting customer satisfaction and streamlining operations.
Automatically adjusts its tone and vocabulary (including language) to match each customer’s context (age, industry, brand voice), ensuring every interaction feels natural and on-brand.
Authenticates users and safely pulls up customer data (orders, preferences, etc.) so agents can provide informed answers without exposing sensitive information.
Empowers customers to resolve issues independently via your website, FAQ, or profile tools—handling tasks like updating profiles, placing orders, processing claims, or registering for offers—reducing wait times and freeing support teams for complex cases.
Leverages natural language processing to understand even casually phrased or vague questions. By accurately identifying intent, SupportCortex routes inquiries correctly and provides precise answers.
Anticipates customer needs by predicting issues before they arise. It can suggest solutions or relevant information proactively, resolving problems faster and often before the customer even asks.
Performs tasks and delivers answers in real time. When a customer requests an action (e.g. updating account details, processing a return), SupportCortex executes it immediately through integrated systems, eliminating delays.
SupportCortex enables agents to upsell and cross-sell during interactions by promoting relevant offers, boosting revenue and conversion rates through seamless, strategic engagement.
SupportCortex scales to meet demand during peaks and growth. Its AI agents handle thousands of conversations simultaneously, so response times stay fast even under heavy load.
Built-in data access and intelligent rules ensure responses are reliable. SupportCortex analyzes customer data and context to deliver correct answers every time, minimizing errors.
Each interaction is tailored to the individual. By learning from every conversation and customer profile, SupportCortex offers personalized recommendations and solutions, which keeps customers engaged and loyal.
Automating routine tasks and workflows, SupportCortex frees your human team to focus on high-value work. This leads to faster resolutions and lower support costs, as AI handles the bulk of inquiries.
Always-on support means customers get help when they need it. SupportCortex delivers consistent service around the clock (in multiple languages and channels), so no query goes unanswered.
Quick, accurate answers and proactive care drive customer happiness. By resolving issues promptly and even preventing some problems, SupportCortex consistently improves satisfaction and loyalty.
In retail and consumer packaged goods, customer service can make or break loyalty and sales. SupportCortex elevates the shopping experience by offering instant, around-the-clock support and personalized guidance that turns browsers into buyers. It helps retailers handle surges during peak seasons and provides consistent, on-brand service that keeps customers satisfied while lowering support costs.
Always-On Support
Deliver 24/7 assistance to shoppers, answering product questions, checking order status, and handling returns at any hour. This always-on availability ensures no sales opportunity is missed and reduces drop-offs since customers get help whenever they need it.
Effortless Scalability
Seamlessly handle spikes in inquiry volume during holidays or promotions. SupportCortex’s AI agents scale to manage thousands of simultaneous conversations, keeping response times fast and service quality high even at peak demand.
Reduced Workload & Costs
Automate routine queries (store hours, order tracking, FAQs), deflecting a large portion of tickets from your human team. By handling these repetitive inquiries, SupportCortex frees agents for complex issues and lowers support costs – improving efficiency while maintaining great service.
Higher Conversions & Sales
Engage customers with personalized recommendations and timely support that convert browsers into buyers. SupportCortex can upsell and cross-sell products or recover abandoned carts by answering last-minute questions and offering incentives, boosting conversion rates by as much as 20–25% in e-commerce settings.
Multilingual, On-Brand Service
Interact with shoppers in their preferred language while maintaining your brand’s voice. SupportCortex adapts its tone and language for each customer, ensuring a consistent, on-brand experience globally. This multi-language support lets retailers serve a wider audience without communication barriers.
In financial services, customers expect quick, secure, and accurate support. SupportCortex empowers banks, fintechs, and insurers to meet these expectations by automating routine transactions and providing personalized assistance with robust security and compliance. It operates 24/7 to serve clients across time zones, helping maintain trust and satisfaction while improving operational efficiency.
24/7 Service Availability
Provide always-available customer service for banking and insurance clients. SupportCortex responds to account inquiries, balance checks, payment questions, or card issues any time, without wait times. Around-the-clock support keeps customers satisfied and engaged, and it even allows you to assist customers after hours – a key advantage in finance.
Faster Resolutions
Instantly resolve routine requests like PIN resets, transaction lookups, or loan FAQs with AI speed and accuracy. SupportCortex delivers answers in seconds, leading to much faster resolution times than traditional channels. By getting quick answers, customers have a smoother experience and fewer issues need escalation.
Reduced Workload & Cost
Offload high volumes of routine queries from your call centers. SupportCortex handles repetitive inquiries (e.g. “What’s my balance?” or “When is my payment due?”) so human agents can focus on complex or high-value interactions. This slashes support costs and streamlines operations while maintaining service quality.
Secure & Compliant Responses
Ensure every interaction adheres to strict security and regulatory standards. SupportCortex safely authenticates users and pulls up account information without exposing sensitive data, so customers get accurate answers securely. It follows industry compliance guidelines and provides consistent, error-free information – critical in regulated financial environments.
Proactive Alerts
Anticipate customer needs by leveraging AI to detect issues or opportunities. For example, SupportCortex can notify a customer of unusual account activity or remind them of an upcoming payment due date before they even ask. Proactive assistance helps prevent problems (like fraud or missed payments) and shows customers that their financial provider is looking out for them.
Intelligent Cross-Sell & Upsell
Increase conversion on financial products through contextual offers during support interactions. When appropriate, SupportCortex can suggest relevant services – such as an upgraded credit card, a loan option, or insurance add-on – based on a customer’s profile and inquiries. These AI-driven recommendations provide value to the customer and drive revenue by seamlessly integrating personalized product offers into the conversation.
Logistics and supply chain companies thrive on timely information and efficient communication. SupportCortex streamlines customer support in logistics by instantly answering shipping questions, providing proactive updates, and scaling to meet demand. By keeping customers informed and issues resolved quickly, it improves transparency and trust while reducing the burden on support teams.
Instant Shipment Updates
Give customers up-to-the-minute information on shipments and deliveries without any wait. SupportCortex can instantly answer “Where is my order?” queries or provide delivery status updates in real time, so customers always know the latest – reducing the need to call in for tracking information.
Proactive Delay Notifications
Inform customers of delays or changes before they reach out. If a delivery is running late or a route is disrupted, SupportCortex will proactively send updates or alternatives. This real-time communication keeps customers in the loop and mitigates frustration, fostering transparency and trust.
Reduced Support Volume
Automate the bulk of routine logistics inquiries to lighten your support load. Common questions about shipping rates, transit times, or documentation can be handled by the AI assistant, which significantly lowers call and email volume. By offloading these interactions, SupportCortex allows your staff to focus on complex shipping issues and reduces overall support costs (in some cases by up to 60% by cutting call center workload).
24/7 Multilingual Assistance
Provide round-the-clock support across continents in multiple languages. Whether it’s a late-night question from an overseas client or a local customer who prefers another language, SupportCortex is always available to help in the appropriate language. This ensures no customer is left waiting due to time zones or language barriers, improving service coverage globally.
Seamless Issue Resolution
Resolve logistics issues faster by integrating with shipment and order management systems. SupportCortex can perform tasks instantly – from rebooking a pickup to updating delivery instructions – through its backend integrations. When a customer requests an action (like initiating a return or correcting an address), the AI executes it in real time, eliminating delays and improving first-contact resolution.
AI DataGenie transformed how we work, saving us hours every day.
Happy clients
0
+
Agent Sense is a cutting-edge AI solution designed to streamline complex business operations.
Navigation
Contact Us
Headquarters – Suit 1907, 130 King St W, Toronto, ON M5X